Author: Kirk

As Steve Jobs once said, ‘Looking ahead, you can’t connect the dots. You can only connect them if you look backward. ‘That is correct. Everyone can tell you what they should have done in retrospect. So, if you had it your way, every plan would succeed exactly as you arrived at it, right? When you’re… Continue reading What could we accomplish if we allowed ourselves to fail?

There’s an old adage about consultants:‘How have you solved this challenge in the past?’. You inform them of you habits, strategies, and outlook, and they respond by saying, ‘Do that again,’ and sending you an invoice. When faced with a ‘new’ challenge, take stock of how you’ve solved similar or identical challenges in the past.Then,… Continue reading What have we abandoned that used to work so well?

In an interview, billionaire Clay Mathile, creator of the pet food company ‘IAMS,’ said,’ It took me five years to realize I had a product that dogs wouldn’t eat and packaging that consumers wouldn’t buy.”. There was now NOTHING ‘wrong’ with the merchandise. The meal was created to provide a dog with the proper nourishment.… Continue reading Do we care more about our “thing” than our customers do?

‘Referral leakage’ occurs in every firm. This refers to the discrepancy between how many times people RECOMMEND your business and how many REFERRALS you actually receive. There is always a difference between those two figures! In four steps, you may resolve ‘referral leakage’: Conduct a survey of your clients to find out who has been… Continue reading What steps are we taking to address referral leakage?

Consider all of the events that must have occurred in order for you to be reading this right now. The infrastructure alone is insane. While we’re going through life, many things may appear random, but looking back experiences seem to fit. It’s like viewing a movie for the second time and realizing how much you… Continue reading What is Your Customers Journey to Beat the Competitors?

Often, when people have the expertise, many assume that other people have the same knowledge, abilities, experience, and insight. This can be a regular occurrence for entrepreneurs and owners because most are at the tip of the spear so learned more. It’s easy to forget that “non-owners” aren’t ‘like us,’ isn’t it? The main thing… Continue reading Is the Curse of Knowledge Afflicting You?

The workplace is transforming from traditional, in-house employment to external expertise. With the rise of fractional hiring, many businesses are outsourcing to gain deep expertise and the ability to scale at the executive level. While many CEOs are uncertain of what this new world brings, learning about options will give business owners a competitive advantage to… Continue reading What Is The Fractional Hiring Advantage?

Running your own company – from designing a strategy to executing your plan – can be exhilarating. It’s why we do it. But let’s face it, keeping up with finances can feel like a burden, especially if you’ve fallen behind in tracking. I deal with clients who face this problem all the time. CEOs have… Continue reading Financial Clean-Ups That Provide CEOs Direction

Hal Varian, Chief Economist of Google declares: “The ability to take data – to be able to understand it, to process it, to extract value from it, to visualize it, to communicate it – is going to be a hugely important skill in the next decades.” Wow. There’s so much being said in that one… Continue reading What’s our ‘Bullet Hole Fallacy’?

A few years ago whilst traveling through Charles de Gaulle Airport in Paris I saw a billboard ad for BNP Paribas bank that really struck me. It was one sentence in a giant white font on a green background (as you can see, it made quite an impression on me!). It simply said … “By the time you master the game the rules have changed.” I stood for a moment looking at the poster. And then spent most of my flight reflecting… Continue reading Are we too focused on mastering ‘the game’ instead of writing a new rule book?